IT processes support the successful implementation of IT products and IT services in organizations. Through the structured analysis and optimization of IT processes, companies can identify potential to improve their operating procedures and strengthen their competitiveness. The implementation of efficient IT processes enables companies to optimize costs and use resources more effectively, which ultimately leads to improved profitability and efficiency.

Module 5: IT Processes

The focus of this module is on optimizing the value added (value added = total output – intermediate output) of IT and the specialist departments, i.e. the aim is to maximize total output or revenue and minimize intermediate output or costs. Minimized costs are achieved through a high degree of automation and high productivity.

This seminar shows ways in which process models (e.g. SAFe, CMMI, ITIL) can be used to achieve demonstrable increases in IT efficiency.

Topics

• Determining the value contribution of IT measures to the IT process
• Performance analysis on the basis of SAFe, CMMI, ITIL
• Continuous process improvement and efficiency enhancement

Methods

In order to guarantee you the best possible learning outcome, we combine a range of methods in our seminars. The following are used in this module:

• Key Notes
• Best Practices
• Discussions and exchange of experiences between trainers and participants
• Self-reflection
• Collegial case work

Benefits

In this seminar on IT processes, we invite you to deepen your understanding of the successful implementation of IT products and IT services in organizations and to explore the potential of structured IT processes.

Deepen your understanding of the importance of IT processes in the successful implementation of IT products and IT services in organizations.

Enabling the identification of potentials for improving operational processes and increasing competitiveness through the structured analysis and optimization of IT processes.

Acquire knowledge and skills to implement efficient IT processes to optimize costs and deploy resources more effectively, ultimately leading to improved profitability and efficiency.

Insight into proven process models such as SAFe, CMMI and ITIL to achieve demonstrable efficiency gains in IT.

Practical application of methods for determining the value contribution of IT measures to the IT process as well as for performance analysis and continuous process improvement.

These topics are of particular interest to the following groups of people:

Target group

• (Partial) project/program manager
• PMO/PO/Project Assistant
• IT Portfolio Manager
• Product Manager
• IT Quality Manager
• IT Controller
• Group/team/department manager
• CC Manager/Director/CIO

Seminar language:

German (optional: English)

The seminar is part of the IT Value Manager Processes certificate (Level E).